Refund policy

Change of mind

Because most of our range is food, beverages and personal care products, we are unable to accept returns for change of mind. Please choose carefully, and if you have any questions about a product before ordering, email us at info@4rio.com.au. We are always happy to help.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, email us at info@4rio.com.au as soon as possible with your order number and a photo of the issue. We will make it right with a replacement or a refund. Please do not post anything back to us until we have been in touch with instructions.

Refunds

Approved refunds are issued to your original payment method. Once processed, please allow up to 10 business days for your bank or card provider to post the refund.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces your rights as a consumer, including for items purchased on sale.

Need to change or cancel an order? Email us at info@4rio.com.au as soon as possible with your order number. If your order has not yet shipped, we will do our best to update or cancel it for you. Once an order has shipped it can no longer be cancelled, but if anything arrives damaged, faulty or incorrect, our Refund Policy has you covered.