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Do you have any questions?
Whether you’re curious about our vibrant products, want to share a slice of your mind, or need assistance weaving through the 4Rio lifestyle, we're here with open ears and warm hearts.
We aim to respond to all enquiries within 1 business day.
Quick answers
Shipping & Delivery FAQs
The short version of our policies, for the questions we hear most. Can't find your answer? Use the form above and we'll reply within 1 business day.
All orders are processed within 2 to 4 business days, excluding weekends and public holidays. Orders placed after midday are counted from the next business day. You'll receive an email the moment your order ships.
Our carrier quotes 2 to 10 business days for delivery within Australia, depending on where you are. You'll be able to follow your parcel with the tracking link in your shipping confirmation email.
Yes. Standard delivery is free on AU orders over $200. For all other orders, shipping is calculated at checkout.
We do. 4Rio ships across Australia and New Zealand. Deliveries to New Zealand can take a little longer than domestic orders.
Because most of our range is food and personal care, we can't accept change-of-mind returns. If your order arrives damaged, faulty or incorrect, email us at info@4rio.com.au and we'll make it right with a replacement or refund, in line with Australian Consumer Law. Please don't post anything back until we've been in touch with instructions.
Yes. Afterpay is available at checkout, alongside all major cards, so you can shop now and pay later.
Email us as soon as possible at info@4rio.com.au with your order number. If your order hasn't shipped yet, we'll do our best to update it for you.